Contact Our World Class Support Team 24/7
To create a support ticket you need to Log In to your account, if you don’t have one, just create an account and submit your ticket. We will make our best to answer it as soon as possible.
If you are requesting a 24 hours Free Trial period, please make sure you select the correct option when submitting your ticket.
To access our Support Ticket platform you need to login to your account.
Frequently Asked Questions
Our clients connect through nodes (real devices – laptops, smartphones, etc.). The IP addresses of the nodes are used as proxies. About 8 million devices connected to the Internet around the world are in our pool.
In some cases, clients need proxies from certain countries, regions, cities, or providers. To do this, you can use the filter in the Customer Dashboard. A system will generate a password after specifying the required values in the filter. This password specifies specific values for the proxy fields.
If you do not use a filter, nodes from any cities/regions/providers will be used as proxies. You specify the proxy location and its binding to the provider after entering the parameters in the filter.
Ports are used for the simultaneous operation of a large number of connections to the proxy. Real devices used as proxies can go offline. In this case, there is an automatic switching (rotation) to another device, which is suitable for the filter conditions. The IP of such a port changes when the node changes.
In some cases, forced rotation is used (switching to other nodes/devices with different IP addresses). Switching occurs at specified intervals that you configure yourself. Forced rotation works even if the node is online.
Every time your software, web browser, or computer program wants to load a web page it uses at least one connection.
A thread (in the context of proxies) is a connection to an IP address.
For example, 100 threads would provide a maximum of 100 simultaneous connections to a proxy.
Having more connections/threads available means you can process larger work queues faster.
Because you can switch to a new IP anytime you need one. And it comes from a huge pool of fresh IPs that are being used by real people on their phones. In reality, the IPs are used by real people for normal daily activities like browsing the internet, ordering items from Amazon, or scrolling through Instagram. That’s why the IPs have a very high trust score.
Whatever your creative mind comes up with – our friendly customer support team will always give you advice and help with all the technicalities.