F.A.Q.
Frequently Asked Questions
In our Frequently Asked Questions section you will find the most common questions about Proxies in general and also about our Mobile or 4G/5G Proxy service.
If you don’t find the answer you are looking for, don’t hesitate in contacting our Support Team.
Account (2)
- To create a new account, fill out the registration form.
- After registration, you will receive an email. To complete your registration, follow the confirmation link in this email.
- If you haven’t received a confirmation email – contact our specialists via support.
Affiliate Program (1)
Yes! We are ready to work with you not only by high quality proxies, but also with a referral program with which you, your friends or colleagues can easily earn.
General (23)
We do not allow the use of proxies to access the websites of financial organizations.
No, we do not allow any kind of mail protocols through our proxies including but not limited to SMTP, IMAP, POP3.
All mail protocols are actively blocked by our firewall.
There is no exception to this rule.
Proxies are a connection to a server that sends your requests through alternate IP addresses and then to the target site.
Our clients connect through nodes (real devices – laptops, smartphones, etc.). The IP addresses of the nodes are used as proxies. About 8 million devices connected to the Internet around the world are in our pool.
In some cases, clients need proxies from certain countries, regions, cities, or providers. To do this, you can use the filter in the Customer Dashboard. A system will generate a password after specifying the required values in the filter. This password specifies specific values for the proxy fields.
If you do not use a filter, nodes from any cities/regions/providers will be used as proxies. You specify the proxy location and its binding to the provider after entering the parameters in the filter.
Ports are used for the simultaneous operation of a large number of connections to the proxy. Real devices used as proxies can go offline. In this case, there is an automatic switching (rotation) to another device, which is suitable for the filter conditions. The IP of such a port changes when the node changes.
In some cases, forced rotation is used (switching to other nodes/devices with different IP addresses). Switching occurs at specified intervals that you configure yourself. Forced rotation works even if the node is online.
We provide a one-day (24 hours) trial period. To ask for a trial 24 hours proxy just open a support ticket to our sales department asking for a free trial.
If your software product works with SOCKS5 or HTTP(S) proxies then it is completely compatible with our service. Usually most of the Social Media automation software nowadays are compatible with these two protocols.
Yes, it’s clean mobile 4G internet connection that comes from SIM cards.
Your proxy will be assigned instantly after your payment is verified by our team, this is usually done in a couple of minutes during office hours 09:00 to 18:00 GMT-4.
A datacenter proxy is a machine-generated IP address that is served by a data center server.
A mobile proxy is a 3G/4G/5G connection assigned from a mobile carrier to a user.
A proxy is used to collect data from the web, manage accounts online, make purchases from other countries, collect pricing data and much more.
The term “proxy“ refers to an IP address which is the personal addresses of every device connected to the internet. These addresses include information about the type of device being used, location of the device and carrier of the user.
A residential proxy is assigned from an Internet Service Provider to a user.
Every time your software, web browser, or computer program wants to load a web page it uses at least one connection.
A thread (in the context of proxies) is a connection to an IP address.
For example, 100 threads would provide a maximum of 100 simultaneous connections to a proxy.
Having more connections/threads available means you can process larger work queues faster.
A proxy service is a software, server or group of servers that acts as a gateway to a network of Data center, Residential and/or Mobile proxies.
Because you can switch to a new IP anytime you need one. And it comes from a huge pool of fresh IPs that are being used by real people on their phones. In reality, the IPs are used by real people for normal daily activities like browsing the internet, ordering items from Amazon, or scrolling through Instagram. That’s why the IPs have a very high trust score.
Whatever your creative mind comes up with – our friendly customer support team will always give you advice and help with all the technicalities.
A proxy is used when a person or company requires a different IP type such as residential, mobile or datacenter IPs, an IP with a different device location, or both. This is needed when a website blocks you or prompts you to input a captcha.
Payment, Subscription and Billing (1)
We currently accept the following payment methods:
Paddle Merchant
PayPal
Credit Card
Debit Card
Payssion
Alipay
WeChat Pay
Unionpay
South Korea Credit Card
South Korea Internet Banking
UPI
India Net Banking
India Credit/Debit Card
eNETS
SCB Thailand
Krungsri Thailand
UOB Thailand
FPX
Malaysia e-banking
Boost
Dragonpay
GCash
DOKU
Indonesia ATM Transfer
SOFORT
Giropay
iDeal
Dotpay
Przelewy24
PayU Poland
Bancontact
Multibanco
EPS
Bancontact
European Bank Transfer
Turkish Credit/Bank Card
Yandex.Money
Boleto
Itaú Brasil
Brasil Credit Card
OXXO
Bancomer Mexico
Citibanamex
Santander Mexico
SEPI
Mexico Credit Card
Mercadopago Mexico
BCP Peru
InterBank Peru
PagoEfectivo
RedCompra
WebPay
Banco de Chile
Pago Fácil
Rapi Pago
Santander Argentina
Redpagos
PSE
Efecty Colombia
POLi Payments
Australia Bank Transfer
New Zealand Bank Transfer
Privacy, Safety and Legal (6)
We recommend using anti-detection software with fingerprint substitution features to ensure full anonymity. Not using anti-detection with fingerprint substitution may lead to getting your account blocked.
We do not allow the use of proxies to access the websites of financial organizations.
Pretty much anything except:
Anything forbidden by a law
Any network abuse like port scanning
Connections from TOR network or other proxies/VPN
Connections to non web ports (HTTP – 80 and HTTPS – 443). If you need another port, please contact support first.
In those cases we’re sending only one warning, not complying with the rules ends up with immediate service termination without the right to any refund!
No, we do not allow any kind of mail protocols through our proxies including but not limited to SMTP, IMAP, POP3.
All mail protocols are actively blocked by our firewall.
There is no exception to this rule.
Yes. You can find more information about restrictions in our User Agreement.
If the proxy won’t work with your software and we won’t be able to help you, we offer full refund within the first 24 hours. You can only apply for a refund once. If you buy proxy again, after you’ve go refund, you’re confirming that you know how service works.